Dear valued guest,
Your appointment is very important to us. During our busy times of the year, we have a wait list. So we hope to work together with you to keep our availability as up to date as possible. As well as keeping appointments running on schedule. We understand that things come up, and we will do our best to accommodate you.
Here is a list of our most commonly asked questions:
Q: How do I get into your building?
A: We are located inside the Vesper building. Enter through Vesper, and use the door on the right. During our transition to a bigger shop, we will be providing our services from inside Vesper Med Spa. Just let the person at the front desk know that you are here for HOLY FADE and they will gladly accommodate you.
Q: How do I cancel or reschedule my appointment?
A: You can simply cancel or reschedule by using the link in the confirmation e-mail that was sent to you. Or, if you need any further assistance, reach out to us at holyfadehair@gmail.com
Q: What should I do if I'm running late to my appointment?
A: If you anticipate running late, please reach out as soon as possible to let us know. As a courtesy to our other guests, we can not take you 10 minutes past your scheduled appointment time.
Q: What happens if I miss my appointment?
A: If you miss your appointment or your appointment needs to be rescheduled due to lateness, those missed appointments will incur a charge to cover the cost of the time reserved for you. You can choose to pay same day via Venmo or Zelle. Or you can pay the charge plus the cost of your service during your next visit.
Q: What happens if I have multiple missed appointments or cancellations?
A: If you have multiple no-shows or cancellations, you will be uninvited from booking with us in the future.
Q: Why don't you have a number I can call?
A: We're a two woman small business, and we're usually busy taking care of clients. We check our email every couple of hours. Feel free to email us with any questions you have at holyfadehair@gmail.com. If you'd prefer to communicate through text, add you number to the email. We'll respond to you as quickly as possible.
Q: How do I get on your wait-list?
A: Send us an e-mail letting us know that you'd like to be on our wait-list. Add your number and both the times and days that would work best for you. If any availability opens up, we'll reach out to you in the order that we receive our wait-list requests.
Q: I'm not sure what I want done with my hair. What service should I book?
A: Our "Classic Cut with Extra Time" is a great option for anyone who isn't sure what they want. Or who think that they would benefit from having more time in the chair to collaborate together.
Our shop is a safe space for all. Any hate, discrimination, or harassment will not be tolerated.
Our goal is to accommodate as many of our guest as we can, without having to sacrifice each guest's amount of time in our chair and the quality of their service and visit. We appreciate you being mindful of both your time as well as ours.